Gold Cutlery

To return or exchange a product, you can do that directly through the website and raise a service request. If you face any issues and problem with the same, kindly email us the order# with product codes to info@aatwik.com and we will help you with the process. Alternatively, you can call us on +91 9873230184 on Monday to Friday between 10am-6:00pm and Saturday between 12pm to 5pm. Your purchase should be sent back to us within 3-days of receiving your order.

Our team will provide you with a Return merchandise Authorisation Number (RMA) following which you can simply fill up our online returns form quoting the RAN no and ship the item back to us. You will be notified by email once your return has been received and processed. For details on which items qualify for a refund, please read our Returns Policy below.

REFUNDS

All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, Aatwik will follow the policy of repair or replace following replace and finally store credit if the item cannot be repaired or replaced. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below: Customer Care on +91 9873230184 between 10 AM to 6 PM, Monday to Friday and 1PM to 6PM on Saturdays. Or Email info@aatwik.com

 

RETURNS POLICY

Please check the item refund policy below the item before placing an order. Returns that do not meet our policy will not be accepted and sent back to the customer. Products on sale do not qualify for a refund, store credit or an exchange. Customer is advised to check the ordered products and quantity in the invoice prior to accepting the package from the logistics/courier. In case of a discrepancy we request you to leave a remark with the logistics/courier company and notify us on info@aatwik.com with the discrepancy details within 24 hours of accepting the package. In case of the discrepancy found correct, Aatwik will follow the policy of Replace and finally refund if the item cannot be replaced.

Items should be returned unused and with all, product packaging or seal should remain intact. Loose cap or broken item will not be accepted for an exchange or credit note. Returns that are damaged or spoiled may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 15 days of us receiving your cancellation notice.

Return outside the 3-day window may be accepted at our discretion.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as return or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same weight, subject to availability. You will receive a credit note/refund if the item cannot be replaced.

Please note an order can only cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.

Damage/Defective/Wrong Supply of products

Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products.In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email Aatwik’s customer Service within 24 Hours of receiving the products. Your email should contain comprehensive details of the defects/complaints of the product delivered to you.  Our principal designer will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action. The product must be received within 3-days from the date of advice by Customer Service Department. In case, the complaint found is genuine then Aatwik will rectify the defect or replace the same product to availability and return the product to buyer, if not possible, a store credit will be issued to the buyer.